What is a unified inbox?

A single view that pulls every customer message from every channel (SMS, email, voice, Facebook, Instagram, Google) into one thread per customer. Instead of switching apps, you respond from one place and the channel is handled for you.

Why does this matter for an asphalt contractor?

Homeowners and property managers do not care which channel they used. They expect you to remember. A unified inbox means the estimator who texts a lead in the morning sees the email that lead sent the night before, and the office sees the missed call from yesterday. No dropped balls.

Does GoPave include team inbox features?

Yes. Multiple users, assignment, internal notes per conversation, read receipts, and routing rules. Solo shops use it to stay organized. Multi-estimator shops use it to stop stepping on each other.

Can I keep using my existing phone number?

Yes. We can port your existing number or layer a tracking number over it so missed calls trigger text-back without changing what is on your truck.

Pillar guide

Unified inbox for asphalt contractors

One customer. Six channels. Nothing falls through the cracks because everything lives in one thread.

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What you get

Every channel in one thread

Text, email, Facebook message, Instagram DM, Google Business chat, and missed-call texts all land in the same conversation view per customer.

No more lost messages

A homeowner who texts the office line, then emails the next day, then DMs on Facebook is the same conversation. Nothing falls through because nothing lives in three apps.

Assign and route

Sales messages route to the estimator. Service questions route to ops. Bookings route to the calendar owner. Everyone sees only what they need to act on.

Templates and snippets

Save the answers you type a hundred times. Send them in two taps from the phone with the right merge fields filled in.

Auto-replies that respect business hours

After-hours messages get acknowledged immediately. Same-day promises get kept. The customer never wonders if you got their message.

Full history on every customer

Open a customer record and see every call, text, email, and review request in one timeline. New estimators get up to speed in seconds.